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Jargon Buster

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Zero Defects
Philip Crosby's recommended performance standard that leaves no doubt regarding the goal of total quality. Zero defects means that there is no allowable number of errors built into a product or process, ie Right First Time.
   
 
 
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  Training Courses decorative image
  Quality Systems Auditing  
  05 Oct 10  
  Finding and Retaining Customers  
  14 Oct 10  
  Introduction to BS OHSAS 18001: 2007  
  21 Oct 10  
  View all courses >>  
     
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