Degree to which a set of inherent characteristisc fulfils requirements.
Quality Assurance
Part of quality management focussed on providing confidence that quality requirements are fulfilled.
Quality Audit
A systematic and independent examination to determine whether activities and related results comply with planned arrangements, whether these arrangements are implemented effectively and are suitable to achieve the company's objectives.
Quality Control
Part of quality management focussed on fulfilling quality requirements.
Quality Function Deployment
A technique used to translate customer requirements into appropriate goals for each stage or product or service devleopment and output. The two approaches to quality function deployment are known as the House of Quality and Matrix of Matrices. (Also known as QFD).
Quality Improvement
A systematic approach to the processes of work that looks to remove waste, loss, rework, frustration, etc in order to make the processes of work more effective, efficient and appropriate.
Quality Planning
How you plan to maintain the quality of your product or service.
Quality Planning
Part of quality management focussed on setting quality objectives and specifiying necessary operational processes and related resources to fulfil the quality objectives.
Quality System
The organisational structure, responsibilities, procedures, processes and resources for implementing quality management
