An audit directed specifically to seeking potential improvements.
Internal Customer
Someone within your organisation to whom you supply a product or service.
Internal Quality Audits
Confirming that you really do what you say - in every respect.
IOSH
Institution of Occupational Safety and Health
Ishikawa Diagram
A tool used to analyse all factors that contribute to a given situation or occurrence (effect) by breaking down main causes into smaller and smaller sub-clauses. It is also known as the cause & effect or the fishbone diagram.
ISO 13485
This Standard sets out the quality management system requirements for medical device manufacturers. It is based on ISO 9001:2000.
ISO 14001
This is the common name for BS EN ISO 14001:2004, which specifies the requirements for an environmental management system (EMS).
ISO 27001 (BS 7799)
A standard setting out the controls for an Information Security Management System (ISMS).
ISO 9000
This is the common name for the BS EN ISO 9000 family of standards which provides the basis on which any organisation can develop, implement and maintain an effective quality management system.
ISO/TS 16949
ISO/TS (Technical Specification) 16949 is a quality management system standard specific to the automative industry. It includes all the requirements of the ISO 9000 quality management system standard.
