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| Calibration |
| Comparison of a measurement instrument or system of unverified accuracy to a measurement instrument or system of known accuracy to detect any variation from the required performance specification. |
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| Cause & Effect Diagram |
| A tool used to analyse all factors that contribute to a given situation or occurrence (effect) by breaking down main causes into smaller and smaller sub-clauses. It is also known as the Ishikawa or the fishbone diagram. |
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| CDM |
| Construction (Design and Management) Regulations 1994 |
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| CE Mark |
| European Union product safety certification symbol |
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| CEN |
| European Committee for Standardisation |
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| Certficate of Conformity |
| A document signed by an authorised party affirming that a product or service has met the requirements of the relevant specification, contract or regulation. |
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| Certificate of Compliance |
| A document signed by an authorised party confirming that the supplier of a product or service has met the requirements of the relevant specification, contract or regulation. (Also known as Certificate of Conformance). |
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| Certificate of Conformance |
| A document signed by an authorised party confirming that a product or service has met the requirements of the relevant specification, contract or regulation. (Also known as Certificate of Conformity). |
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| Certification |
| Third-party attestation related to products, processes, systems or persons. |
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| CIM |
| Computer Integrated Manufacturing |
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| Competence |
| Demonstrated ability to apply knowledge skills. |
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| Compliance Auditing |
| (As required by ISO 9001 and some customers). To discover whether operational activities comply with planned arrangements and requirements of the Standard. |
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| Continuous Improvement |
| On-going improvement of any and all aspects of an organisation including products, services, communications, environment, functions, individual processes, etc. |
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| Corrective and Preventive Action |
| Putting problems right and making sure they don't happen again. |
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| COSHH |
| The Control of Substances Hazardous to Health Regulations 1999 (the COSHH Regulations) cover almost every workplace from offices, where hazardous substances such as solvents in correcting fluids and chemicals used in photocopier toner are used, to factories where any number of substances covered by the Regulations may be used or produced. |
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| COSS |
| Controller of Site Safety |
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| Cost of Quality |
| A tool used in project management, critical path analysis establishes the time needed for a project, the critical activities and the expected start and finish times for each activity. |
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| Cost of Quality |
| Philip Crosby's term for the cost of poor quality. |
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| Critical Path Analysis |
| A tool used in project management, critical path analysis establishes the time needed for a project, the critical activities and the expected start and finish times for each activity. |
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| Critical Path Analysis |
| Philip Crosby's term for the cost of poor quality. |
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| Customer |
| Any recipient of a product or service; anyone who is affected by what one produces. A customer can be external or outside the organisation, or they can be internal to the organisation. |
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| Customer satisfaction |
| Customers' perception of the degree to which the customer's requirements have been fulfilled. |
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