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Jargon Buster

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Accreditation
Third-party attestation related to a conformity assessment body conveying formal demonstration of its competence to carry out specific conformity assessment tasks.
AS EN ISO 9100

Quality system requirements for suppliers to the aerospace industry (previously known as AS 9000)

Assessment
An evaluation process including a document review, an on-site audit and an analysis and report.
Audit Evidence
Records, statements of fact or other information which are relevant to the audit criteria and verifiable.
Auditee
The person or persons to be audited.
Auditing for Business Improvement
(As required by ISO 9001:2000). To discover whether operational activities comply with planned arrangements and requirements of the Standard, and also to assess the effectiveness of the operations system in achieving the company's objectives.
Auditor
A person who has the qualification and is authorised to perform all or any portion of a system audit.
   
 
 
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  Finding and Retaining Customers  
  17 Mar 10  
  CIEH: Principles of Risk Assessment  
  22 Apr 10  
  Customer Relationship Management (CRM)  
  29 Apr 10  
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