Training - Quality Function Deployment (QFD)

A diagrammatic approach is used to ensure that customer requirements are evaluated against available technical resources during the design of products and services. Essential for QS 9000, the automotive industry quality standard. One day course. Includes light lunch. Full course notes are provided and a Certificate of Attendance issued.

Engineers and Managers wishing to learn about, and practise, QFD

This is a one day ”One Company” course which can be held on-site or at our training rooms in Hatfield.

4 Bishops Square Business Park, Hatfield, Herts AL10 9NE

• Defining the Customer – Their Needs and Expectations.
  • QFD as a Global Quality Tool.
• Customer Needs.
  • Using QFD to construct ”The House of Quality”
• QFD Procedures
  • Using QFD Case Study
  • Case Study Conclusions
  • Summary and Questions