Training - Finding and Retaining Customers

This course helps you to outperform your competitors and stay ahead by providing excellent customer service to new and existing customers and secure new business from customers who are becoming increasingly focused on value-for-money.

In our training rooms at the MacLaurin building, 4 Bishops Square Business Park, Hatfield, Herts AL10 9NE

• Finding new customers
• Developing a customer-centred approach to excellence
• Reviewing customer experience
• Focus on continuous improvement
• Understanding your USP
• Moments of truth
• Customer perception and turning complaints into positive experiences
• Dealing with difficult situations