This course teaches how well constructed CRM systems help you retain and build on positive customer relationships and gain maximum value from them. Streamline your offer by highlighting competencies and providing customer-focused solutions.
Who is it for?
When?
Thursday 18 February
Where ?
At our training rooms in the MacLaurin Building, 4 Bishops Square Business Park, Hatfield, Herts AL10 9NE
Programme:
The secrets of a good customer relationship
What do our customers want?
Customer-focused solutions
Types of CRM (customer relationship management) systems
